Cancellation & Refund Policy

Booking Confirmation

A booking is confirmed only after the signed proposal or confirmation email is returned and the advance payment is received. All dates are held on a provisional basis until the advance is credited to our account.

Payment Schedule

• 25% advance at the time of blocking the date.
• 50% of the total contract value 45 days before the event date.
• Balance 25% along with applicable taxes 7 days before check-in.
• Additional services confirmed on-site are billed at settlement before check-out.

Cancellation by the Guest

Cancellations must be sent in writing by email from the address used for the booking. The refund is calculated on the total contract value and the date on which we receive the written request.

• More than 60 days before the event: 90% of the amount paid is refunded; 10% is retained as a processing and date-blocking fee.
• 60 to 31 days before the event: 50% of the amount paid is refunded.
• 30 to 15 days before the event: 25% of the amount paid is refunded.
• Less than 15 days before the event or no-show: no refund is applicable.

Postponement

One postponement is permitted free of charge if requested at least 45 days before the event date, subject to availability. The new date must fall within 12 months of the original date, and any tariff difference for the new season or date is payable by the guest. Requests received later than 45 days are treated as a cancellation followed by a fresh booking.

Non-Refundable Components

• Amounts already paid by us to third-party vendors such as décor, entertainment, photography, fireworks and specialised catering, once those orders are placed.
• Government taxes and statutory levies already deposited.
• Payment gateway or bank transfer charges.
• Customised or imported material procured specifically for your event.

Cancellation by the Resort

In the rare event that we are unable to host your booking due to reasons within our control, we will offer a comparable alternative date or an alternative property within our group. If neither is acceptable, 100% of the amount paid to us is refunded without deduction.

Force Majeure

For cancellations caused by events beyond reasonable control — natural calamities, floods, landslides, epidemics, government orders, restrictions on gatherings or road closures — the amount paid is held as a credit valid for 12 months against a future date at any of our resorts. No cash refund is applicable in such cases unless required by law.

Reduction in Guest Numbers

Final guest numbers must be confirmed 7 days before arrival. Billing is done on the confirmed number or the actual number of guests, whichever is higher. A reduction of more than 20% from the contracted pax count may attract a revision of the per-person tariff.

Refund Processing

Approved refunds are processed within 10 to 15 working days from the date of approval, to the original bank account or payment instrument used for the booking. Bank credit timelines may vary. A refund advice with the deduction break-up is shared by email.

Damage & Security Deposit

A refundable security deposit may be collected for large events. It is returned within 7 working days of check-out after deduction of charges for damage to property, loss of inventory or additional cleaning, supported by documentation.