Privacy Policy

Information We Collect

• Details you submit in the enquiry form: name, mobile number, email address, preferred destination, event date and guest count.
• Messages you send us over WhatsApp, email or phone.
• Booking and billing information required to confirm an event.
• Basic technical data such as browser type, device and pages visited, collected automatically for analytics.

How We Use Your Information

• To respond to your enquiry and share proposals, availability and pricing.
• To plan, confirm and deliver your event at our resorts.
• To send relevant offers and updates about our properties, which you may opt out of at any time.
• To improve our website and services, and to meet legal or statutory requirements.

Sharing of Information

We do not sell your personal information. It is shared only with our resort teams and with vendors engaged for your event — décor, catering, photography, transport — strictly to the extent required to deliver the services you have booked. Our enquiry form is processed through a customer relationship management platform that stores your contact details on our behalf under confidentiality obligations. Disclosure may also be made where required by law or a government authority.

Cookies & Analytics

The website uses cookies and similar technologies to remember preferences and understand how visitors use the pages. You can block or delete cookies in your browser settings; some parts of the site may not work as intended if you do.

Data Retention

Enquiry data is retained for up to 24 months from the last interaction, and booking records for as long as required under applicable tax and accounting rules. Data no longer required is deleted or anonymised.

Data Security

We apply reasonable technical and organisational safeguards, including encrypted transmission and restricted internal access, to protect your information. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

Photography at Events

Photographs and videos taken at our resorts may be used in our marketing material. If you prefer that images of your event are not used publicly, inform us in writing before the event and we will honour that request.

Your Rights

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete your information, subject to legal retention requirements.
• Withdraw consent for marketing communication at any time.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.

Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with a new effective date.